Privacy Policy
This policy explains how Mickanic collects, uses, discloses, and protects personal information when you use our mobile application and website.
Effective Date
Nov 1, 2025
Last Updated
May 5, 2026
Jurisdiction
Ontario, Canada
Privacy Contact
admin@mickanic.ca
Contact
Mickanic or admin@mickanic.ca
Website
www.mickanic.ca
Response Time
We respond to privacy requests within 30 days as required by PIPEDA.
Introduction
Welcome to Mickanic. This Privacy Policy explains how Mickanic ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile application and website (collectively, the "Service" ).
Mickanic is a marketplace that connects vehicle owners ("Drivers") with automotive service providers ("Mechanics") for the purpose of posting and bidding on vehicle-related work, including repair, maintenance, autobody, detailing, modifications, and related services.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Service.
This Privacy Policy is governed by the laws of Ontario, Canada, and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Who We Are
Mickanic
Email: admin@mickanic.ca
Website: www.mickanic.ca
Privacy Officer: Matthew Luty
Privacy Contact Email: admin@mickanic.ca
Information We Collect
We collect information in the following ways:
3.1 Information You Provide Directly
Account Information:
- Full name
- Email address
- Phone number
- Password (stored in encrypted form)
- Profile photo (optional)
- Date of birth (where required for age verification)
Driver-Specific Information:
- Vehicle details (make, model, year, VIN if provided)
- Job descriptions, including photos and videos of vehicles or issues
- Service location or address
- Payment information (processed by third-party payment processors)
Mechanic-Specific Information:
- Business name (if applicable)
- Business address and service area
- Trade certifications, licenses, and credentials
- Insurance information (if applicable)
- Years of experience and specialties
- Tax/business identification numbers (where required for payouts)
- Banking or payment information (processed by third-party payment processors)
- Apprentice status and certification body details (if applicable)
Communications:
- Messages sent through the in-app messaging system
- Reviews, ratings, and feedback you submit
- Customer support inquiries
3.2 Information Collected Automatically
- Device information (device type, operating system, unique device identifiers)
- IP address
- App usage data (features used, time spent, actions taken)
- Approximate location (for matching Drivers and Mechanics geographically)
- Precise location (only with your explicit permission, used for routing and proximity matching)
- Crash logs and diagnostic information
- Cookies and similar tracking technologies on our website
3.3 Information from Third Parties
- Information from social media if you choose to sign in via a third-party account
- Identity verification data from verification service providers (where applicable)
- Background check information for Mechanics (where applicable, with consent)
How We Use Your Information
We use your personal information for the following purposes:
- To provide the Service, including matching Drivers with Mechanics, facilitating bids, and enabling communication
- To process transactions, including subscription payments and bid fees
- To verify identity and prevent fraud, abuse, or impersonation
- To communicate with you about your account, jobs, bids, and Service updates
- To improve the Service, analyze usage patterns, and develop new features
- To send marketing communications (only with your consent, and you may opt out at any time)
- To enforce our Terms of Service and protect the safety of our users
- To comply with legal obligations, respond to lawful requests, and protect our legal rights
- To facilitate apprentice hour logging and reporting (where applicable)
We will not use your personal information for any purpose that is materially different from what is described in this policy without obtaining your consent.
How We Share Your Information
We share personal information only as described below:
5.1 Between Drivers and Mechanics
- When a Mechanic submits a bid, the Driver sees the Mechanic's name, profile, ratings, and bid details
- When a Driver posts a job, Mechanics in the relevant area can view job details, photos, and the Driver's first name
- Full contact information is shared only after a job is awarded and accepted by both parties
- Communications between Drivers and Mechanics may be monitored for safety, fraud prevention, and dispute resolution
5.2 Service Providers
We share information with trusted third parties who perform services on our behalf, including:
- Payment processors (e.g., Stripe)
- Cloud hosting and infrastructure providers
- Analytics providers
- Customer support tools
- Email and communication platforms
- Identity verification services
- Marketing and advertising partners (only with appropriate user consent)
These providers are bound by contractual obligations to protect your information and use it only for the purposes we authorize.
5.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect the rights, property, or safety of Mickanic, our users, or the public
- Investigate or prevent fraud, security issues, or violations of our Terms of Service
5.4 Business Transfers
If Mickanic is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5.5 With Your Consent
We may share your information for any other purpose with your explicit consent.
We do not sell your personal information to third parties.
Data Storage and Security
We take reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit (TLS/SSL)
- Encryption of sensitive data at rest
- Access controls and authentication requirements
- Regular security reviews
- Employee and contractor confidentiality agreements
Your data is stored on servers located in Canada and the United States. By using the Service, you consent to the transfer and processing of your information in these locations, which may have different privacy laws than your jurisdiction.
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
- Active accounts: Retained for the duration of your account
- Closed accounts: Most personal data is deleted or anonymized within 90 days of account closure, except where retention is required for legal, tax, accounting, or fraud prevention purposes
- Transaction records: Retained for 7 years to comply with Canadian tax and accounting requirements
- Communications related to disputes: Retained until resolution and applicable limitation periods expire
Your Rights and Choices
Under PIPEDA and applicable privacy laws, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw your consent to our use of your information (subject to legal and contractual restrictions)
- Account Deletion: Request deletion of your account and associated data
- Marketing Opt-Out: Unsubscribe from marketing communications at any time
- Complaint: File a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at admin@mickanic.ca. We will respond within 30 days as required by PIPEDA.
You may also control certain information through your device:
- Location services: Disable through your device settings
- Push notifications: Manage through app or device settings
- Camera/photo access: Manage through device settings
Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will delete it promptly. If you believe a minor has provided us with personal information, please contact admin@mickanic.ca.
Cookies and Tracking Technologies
Our website and app use cookies and similar technologies to:
- Remember your preferences
- Analyze usage and improve performance
- Provide personalized features
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.
Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
International Users
The Service is intended for use in Canada. If you access the Service from outside Canada, your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. By using the Service, you consent to this transfer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or in-app notification for significant changes
- Where required by law, obtain your consent before applying the changes
Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact:
Privacy Officer: Matthew Luty
Mickanic
Email: admin@mickanic.ca
Website: www.mickanic.ca
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
This Privacy Policy is provided in English. If you require this policy in French or another language, please contact admin@mickanic.ca.